Shipping policy

 

 

Shipping Policy

At Platonink, we ensure that every order is carefully prepared and delivered using reliable shipping methods appropriate to the product type.

1. Supplies Shipping

All supplies orders are processed promptly and shipped the same business day whenever possible.

  • Same-day dispatch for in-stock supplies

  • Delivery typically within 1–3 business days

  • Shipments are handled via FedEx for fast and secure delivery

  • Real-time tracking information is provided after shipment

Our goal is to minimize downtime and keep your operations running smoothly.

2. Industrial Printer Delivery & Installation

Due to their size, technical complexity, and precision requirements, industrial printers follow a specialized delivery and installation process.

  • Delivery is handled by our expert logistics and technical team

  • On-site installation and setup are included

  • Professional calibration and testing are performed

  • Operator training and handover may be provided when required

After order confirmation, our team will contact you to coordinate delivery timelines, site requirements, and installation details.

3. Shipping Damage & Responsibility

  • Once an order has been shipped, the shipping carrier is responsible for any damage that occurs during transit.

  • If your package arrives visibly damaged, please report the damage to the carrier immediately and document it with photos.

Important:
If the product itself is defective or not functioning as intended, please contact us directly so we can assist you.

4. Returns & Defective Products

If you receive a product that is defective, damaged due to manufacturing issues, or incorrect, please contact us within 14 days of delivery.

  • Our support team will review your request

  • If approved, we will provide a free prepaid return shipping label

  • There is no return shipping cost for defective or incorrect items

  • Once the item is received and inspected, a replacement or refund will be processed

5. Return Conditions

  • Returned items must be unused and in their original packaging unless the return is due to a defect

  • Industrial printers and custom-installed equipment may be subject to special return conditions, which will be communicated during the return approval process

6. International Shipping

  • International shipments may be subject to customs clearance procedures, duties, and taxes

  • Delivery times may vary depending on destination and customs processing

7. Contact Information

For shipping issues, returns, defective products, or special requests, please contact us:

📧 Email: support@platonink.com
📍 Location: Dallas, TX, United States

Our team is always ready to assist you.